Refund policy

If for any reason you are not satisfied with your online purchase, please contact us within 7 days of receiving your order at info@hartequestrian.com with the reason for the return. You will then be issued a Return Authorization (RA) number.

 

Approved returns must be received by Hart Equestrian within 10 days of issuing the RA number, and RA number must be included with your returned package. Customer is responsible for any return shipping charges.

All returned items must be received by Hart Equestrian in their original, salable condition, unused, and in the original packaging. Any items showing signs of use will be returned to the customer and no refund will be given.

Upon receipt by Hart Equestrian of approved and returned merchandise customer will receive a refund to original purchaser’s method of payment.

Refunds will be processed within 7-10 business days. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Hart Equestrian.

To return item(s), send purchases and RA number, insured for the full value of the item(s), to:

Hart Equestrian LLC

4 1/2 W. Clay St.
Richmond, VA 23220
United States