Shipping & Returns

Shipping Destinations

We offer free ground shipping on all US orders. We ship internationally through custom orders. Please reach out to info@hartequestrian.com for a quote.

Shipping Details
In-stock products are shipped within 2 business days of your purchase. Art prints are custom made to order and require 7-10 business days for production. Please contact us at info@hartequestrian.com if you are interested in a rush order or expedited shipping and we will do our best to accommodate.

Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.

Please note that we do not process or ship orders on weekends or holidays. Signature upon delivery is not required. Please contact info@hartequestrian.com if you would like to add a required signature to your delivery.

Order Modification & Cancellation
If you need to make a change to your order, (shipping address, product quantity, or product), please contact us as soon as possible at info@hartequestrian.com so that we can make adjustments. We will make every effort to accommodate your request, however, there may be some instances where we are unable to modify or cancel your order before it ships.

Lost or Stolen Packages
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at info@hartequestrian.com.

Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address. 

Incorrect or Damaged Orders

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at info@hartequestrian.com to let us know. Please include photos of the incorrect/damaged merchandise and packaging for our reference.

For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense.

Note: Hart Equestrian does not take responsibility for damaged items purchased through third party retailers.

Returns
If for any reason you are not satisfied with your online purchase, please contact us within 30 days of receiving your order at info@hartequestrian.com with the reason for the return. You will then be issued a Return Authorization (RA) number.
 
Approved returns must be received by Hart Equestrian within 10 days of issuing the RA number, and RA number must be included on the original packing slip. Customer is responsible for any return shipping charges.

All returned items must be received by Hart Equestrian in their original, salable condition, unused, and in the original packaging. Any items showing signs of use will be returned to the customer and no refund will be given.

Upon receipt by Hart Equestrian of approved and returned merchandise customer will receive a refund to original purchaser’s method of payment.

Refunds will be processed within 7-10 business days. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Hart Equestrian.

To return item(s), send purchases with original packaging and RA number, insured for the full value of the item(s), to

Hart Equestrian LLC
4 1/2 W. Clay St.
Richmond, VA 23220
United States